Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Aesthetique’s relationship with you in relation to this website.
The term Aesthetique or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The services Aesthetique provides to you are subject to the following Terms of Service (“TOS”). Aesthetique reserves the right to update the TOS at any time without notice to you:
– The terms and conditions checkbox is mandatory where customers have to agree to before checkout in regards to accepting our returns policy, customs fees, and charges (all orders taken at customers risk) and Aesthetique not being held responsible for customs abandoning parcels and acknowledging PRE ORDERS can take 5- 7 WORKING days to enter the warehouse before being shipped.
– The content of the pages of this website is for your general information and use only. It is subject to change without notice.
– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.
– You may not create a link to this website from another website or document without Aesthetique’s prior written consent.
– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.
– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.
– If your order is for international delivery it is your responsibility to arrange to deliver with your domestic delivery provider should this be required.
– Aesthetique will not be liable for any orders seized by customers, or delayed due to laws governing the products we sell in your country.
– It is the responsibility of the customer to ensure their delivery and contact information are correct and complete before placing their order. Aesthetique is not responsible for delays in delivering orders should this information be incorrect or incomplete and need amending.
– Aesthetique is not responsible for delays in delivery caused by Covid-19. We use a range of third party couriers to deliver orders and these companies have their own delivery policies.
– Aesthetique has arranged for one extra delivery attempt to be made at our cost, should a second delivery fail it is up to the customer to pay for a third delivery attempt.
– Aesthetique is not responsible for packages lost or stolen in transit although we will do our best to provide support to our customers in these situations.
– Aesthetique is not responsible for any loss of income due to non-delivery.
Aesthetique will not be held liable for complications or adverse reactions arising from treatments carried out by customers who have purchased from Aesthetique
This includes but is not limited to:
– Loss of earnings of the customer/practitioner or their client
– Loss of reputation caused by complications or adverse reactions to products purchased from Aesthetique
– Any damages financial or otherwise
– Personal injury claims
– Legal fees of the customer or their client arising from legal action regarding complications or adverse reactions.
– Increased insurance premiums arising from claims related to complications or adverse reactions to products purchased from Aesthetique
– Medical bills
Should you have any complications or adverse reactions the liability is that of the manufacturers and any queries or claims should be taken up with the manufacturer of the product in question.
Proof Of Qualifications
We only sell to trained practitioners who have undertaken formal CPD accredited aesthetics training, in order to process your first order with us we will request proof of this by email [email protected] and notify you by text. If we are unable to confirm you have attended CPD accredited aesthetics training we will need to cancel your order and issue a refund. Don’t purchase any products from Aesthetique if you are not qualified to use
Replacement Items
We reserve the right to replace products at our discretion and in order to request a replacement for us to consider the following requirements need to be met:
– A photo of the box including batch number
– A photo of the syringe
– A detailed description of the issue
12 month guarantee on electrics.
Please be aware we will not consider replacing items where a needle or cannula that is not included with the product has been used. We can not guarantee the results of the products and therefore will not replace items based on treatment outcomes.
We will only replace an item if the original is returned to us for testing.
Bank Holiday Ordering
If you place an order for Next Working Day delivery over a bank holiday, unfortunately we cannot guarantee next day delivery as the couriers will have a backlog of orders around the country. Your order will be shipped on a Next Working Day service but we have no control over the couriers workload. This means that if your order is delayed after a bank holiday we will not be able to refund postage costs as it’s not something we can claim back.
Lost, Stolen & Damaged Items
In the instance that a parcel is lost by a courier we are required to wait for the couriers internal investigation before completing the conclusion of the case. Once this investigation has been completed a replacement or refund can be issued.
Any lost, stolen, missing, or damaged orders need to be reported to Aesthetique within 48 hours for us to undertake an investigation with a courier. If an item is received damaged we require photographic evidence of the shipping box as it arrived as well as photos of the items purchased as they arrived.
Leave Safe With Couriers
If you have selected to leave safe with our delivery couriers via their app or website we are not liable for loss or theft of the order once it has been delivered.
Order Termination & Account Closure
We reserve the right to cancel and refund any order that we deem to breach our terms and conditions or that may be linked to behaviour we deem as being unethical or illegal. This includes but not is solely limited to purchases made by individuals we believe not to have the correct insurance, purchases made by other wholesalers without prior consent, individuals or organisations we believe intend to resell our products and services or anyone we believe is acting in a way that will damage our brand.
In these instances we may close your account and withdraw our services.
Resale & Sub Distribution
By purchasing from Aesthetique you agree that the use of all items are for direct business use with clients and or family members and not for re-sale. Aesthetique strictly prohibits the re-sale of items purchased from us without express written consent.
Samples
Where a sample of a product is offered it is on the basis that you have not previously purchased the product from us, we reserve the right to refuse to provide samples should we feel that any of our existing terms and conditions might be breached.
Sales
Discount codes are not to be used in conjunction with any sale items.
An order is only accepted when the goods are dispatched, any emails sent to the customer beforehand are simply an acknowledgement of receipt as opposed to acceptance of the order. If we notice that something has been sold to you at the wrong price then we can cancel your order.
Fortune Cookie Promotion
The maximum number of items codes can be applied to is restricted to 50 with codes no longer applicable after 30 days of issue. Orders made with codes where no order has been placed to receive a fortune cookie code will be voided as purchase is required in the previous 10 days to qualify to use a fortune cookie code.
